If you are not happy with your purchase, simply return it in sellable condition with receipt and original packaging within 30 days for a full refund. Note: We cannot accept returned merchandise covered in pet hair. If you have a pet, please put a sheet down on your furniture before trying your slipcover on. A $5 restocking fee per slipcover will be applied to opened merchandise
(Opened sheets are not returnable.)
REFUND
POLICY
We
will issue a cash refund for any cash purchases under $200.
For purchases over $200, a refund check will be
issued.
If
you purchased with a check, we will issue a refund check at
the time of the return. If your original check has not yet
cleared, we will mail you your refund check within ten days.
(Note: Bounced check fee is $15).
Charge card purchases will be credited to the charge
account listed on your sales receipt.
If
you do not have a receipt, a store credit will be
issued.
TO
MAIL A RETURN If you would like to mail your return, please
include the item and its original packaging, a copy of your receipt,
a note explaining why you are returning the item, and your address
so we can mail you a return receipt. Your package must be
trackable! Send via the post office with delivery confirmation
or UPS/Fedex. Mail your package to: Berkshire Slipcover Outlet,
340 Stockbridge Road (Route 7) Gt. Barrington,
MA 01230. If you have any questions, please call (413)
528-9737.
Before you return your slipcover,
order our NEW
instructional video, or try these styling
tips:
…It's all in the tucking! It is
normal to have excess fabric. As long as there's a place to
tuck it, you should be able to style your slipcover
successfully with a little effort. It takes a good 5-10
minutes to tuck and style…do not expect the cover to jump out
of the bag and put itself on!
Get help from a friend or
relative. He or she might be a better stylist or perhaps they
even own a slipcover and can show you how to get it to look
nice. It is much easier to put a sofa cover on with two
people.
Take the wrinkles out….it won't
look like the catalog photo if you don't! Simply toss in the
dryer for ten minutes on cool or warm heat with a damp
washcloth and the wrinkles will steam right out.
Arm trouble? Tuck excess fabric
down between the seat and arm. You must also pull the fabric
back towards the rear of the chair where the arm meets the
back. Tuck down and back, down and back until the arm is
successfully styled
Not staying in place? Try these
tips…insert something into the crevices to keep the cover from
pulling up. This can be anything from a rolled up magazine
secured with rubber bands, to a wooden dowel, pool noodle or
PVC pipe. Place a piece of rug grip on the seat, underneath
your slipcover. This will prevent the seat fabric from sliding
around. Remember, the deeper you tuck, the better the cover
stays. Heavier, textured fabrics stay in place better than
smooth, lightweight fabrics. Use a spatula or wooden spoon
to help you tuck deeper into the crevices of your
furniture.
If you're still having problems, feel free to call us at
the store and we'll try to help you further (413)
528-9737.
